Privacy policy

Information we process

• Contact information you choose to share, such as your name, email address and WhatsApp contact details. This website does not provide customer registration.
• Order and fulfillment information such as products, delivery address, status, carrier and tracking events.
• Payment records such as method, amount, provider reference and status. We do not ask customers to place passwords or full financial credentials in WhatsApp messages.
• Support messages, operational notes, security logs and consent or preference records.

Why it is used

Information is used to respond to inquiries, discuss and fulfill confirmed orders, provide support, prevent abuse and meet applicable obligations.

Service providers and disclosure

Relevant data may be shared with infrastructure, payment, storage, communications and delivery providers only as needed for their role. Information may also be preserved or disclosed when reasonably necessary for security, disputes or legal requirements. When you open WhatsApp, your interaction is also subject to that service’s privacy practices. We record inquiry handoff events; the website does not receive the contents of your WhatsApp conversation.

Retention and protection

Inquiry and security records are retained as needed to operate the service, handle support requests and meet applicable obligations. We do not publish private customer information or payment credentials. No internet service can promise absolute security.

Your choices

You may contact us to request access, correction or deletion where applicable. Some order, payment, security or audit records may need to be retained. You can contact us about your information through the contact page.